Communicating with Tact, Candor and Credibility - DVD
$99 ©2008, 19 minutes
#LS-1121-08-DVD
This program demonstrates how to use diplomacy to successfully communicate
with co-workers, team members, and supervisors. Learn how to understand
different conversational roles: the escape artist, the judge, the scientist, the
beggar, the commander.
Communicating With Tact, Candor & Credibility covers topics including:
rephrasing: making “talking points” tactfully; what to say: the art of
scripting; lightweight speech patterns; and jargon-filled corporate speak.
This engaging program shows you how to connect with co-workers, team members and
supervisors and gives you a four-step method to present your point of view with
tact and diplomacy. Learn how to say “no” to the boss while minimizing conflict,
maintain your composure with the coworker who’s “in your face” and use “prompt
and paraphrase” when the boss issues a vague angry criticism.
International Customers: NOT available for sale in Canada, Australia, New Zealand, Taiwan, South Korea, United Kingdom, or Ireland.
Teaching Guide
Adobe Acrobat Format (PDF)
Microsoft Word Document
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