Customer Service Basics: Service with a Smile - DVD
$79 ©2011 Learning ZoneXpress, 22 minutes
#LZ-300013-DVD
In this humorous video that is reminiscent of
�The Office�, join the employees of the fictitious Lucky Star Coffee Company as
they learn about customer service. Mark, the shop manager, thinks he�ll be
leading a training seminar on good customer service. And why wouldn�t he, since
he knows everything to know on the subject? Mark and his crew quickly discover
the reason for the seminar when they are shown security camera footage of
misguided (and hilarious) interaction with customers. Through the seminar,
viewers learn three main steps to good customer service including:
� Listening to the customer
� Anticipating needs
� Admitting mistakes
Teaching materials online.
AUDIENCE: Grade 9 - Adult
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