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Hathaway was a Maine tradition. The factory had operated in Waterville for 160 years. But with low-cost foreign imports hurting the domestic garment industry in the 1990s, Linda Wachner turned to cutting costs sharply, which also hurt shirt quality. When Wachner’s strategy failed, she decided to abandon the plant. But the people of Maine rallied to save this proud Maine institution, raising the investment money and the backing of federal, state, and local governments. Sappington decided to restore traditional Hathaway quality, convinced that appealing to the high end of the market would make Hathaway profitable again. This video is a classic study in cost versus quality!
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